Privacy notice

1. Who we are

Synthesis Care Services Ltd is the data controller for information collected through this website.

• Company number: 16254618, registered in England and Wales

2. What we collect

The details you enter in our contact, care request and referral forms.

3. How we use it

To respond to your enquiry, arrange assessments and provide care.

4. Our lawful basis

Taking steps at your request before entering a contract, and our legitimate interests in responding to enquiries. Where information relates to health, we rely on the provision of health or social care (UK GDPR Article 9(2)(h)).

5. Who we share it with

Only the professionals involved in arranging or providing care, and only where necessary. We do not sell your information.

6. How long we keep it

Enquiries that do not lead to care are deleted after 12 months. Records for people we support are kept in line with health and social care record-keeping requirements.

7. How we protect it

Your information is stored securely, with access limited to authorised staff.

8. Cookies

This website uses only essential cookies and local storage needed for it to work, including remembering your cookie choice. We do not use analytics or advertising cookies. You can change your choice at any time using the Cookie settings link in the footer.

9. Your rights

You have the right to access the information we hold about you, to ask us to correct or delete it, to restrict how we use it, and to object to us using it.

To use any of these rights, contact us through the contact page on this website.

10. Complaints

You can complain to the Information Commissioner's Office at ico.org.uk.