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Synthesis Care Services
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A smiling care coordinator on a phone call at a bright desk with a notebook open

How it works

Simple, transparent, person-centred care at every step

We make arranging care straightforward, supportive and tailored to your needs. Whether you are seeking care for yourself or a loved one, or referring a patient, our process gives safe, effective, personalised support from the very first contact.

Our step-by-step process

Five steps from first contact to ongoing care

  1. 01

    Initial enquiry or referral

    Start your care journey with confidence.

    Get in touch with our team to discuss your needs.

    • Contact us by phone, email or through this website
    • Submit a self-referral or professional referral
    • Speak to our team for guidance and advice

    We take the time to understand your situation and answer your questions.

  2. 02

    Comprehensive assessment

    Understanding your needs in detail.

    We carry out a thorough assessment so care is tailored to the person. This covers:

    • Health and medical needs
    • Daily living and personal care needs
    • Mental health and wellbeing
    • Personal preferences and goals

    Assessments are carried out with sensitivity, professionalism and respect.

  3. 03

    Personalised care plan

    Tailored care designed around you.

    Based on the assessment, we develop a person-centred care plan that reflects the person's needs, choices and aspirations.

    • Clear, structured care plans
    • Defined support levels and routines
    • Risk assessments and safety planning
    • Input from families and professionals where appropriate

    Every care plan is unique and designed to promote independence and wellbeing.

  4. 04

    Care begins

    Reliable, compassionate support you can trust.

    Once the care plan is agreed, our trained staff begin delivering care.

    • Consistent, carefully matched care staff
    • Flexible care schedules
    • Ongoing communication with families and professionals

    We focus on building trust, consistency and positive outcomes.

  5. 05

    Ongoing monitoring and reviews

    Making sure care keeps meeting your needs.

    We regularly review and adapt care so it stays safe, effective and responsive.

    • Continuous monitoring of health and wellbeing
    • Regular care reviews and updates
    • Prompt response to any change in needs
    • Ongoing communication with healthcare professionals

    Care evolves with the person.

Referrals

Who can refer?

Our team handles both private and professional referrals, for a smooth and efficient process.

We welcome referrals from:

  • Individuals and families
  • GPs and healthcare professionals
  • Hospitals and discharge teams
  • Social workers and local authorities

For individuals and families

Looking for care for yourself or someone close to you?

Request Care

Standards

Safe, structured and CQC-aligned

We are committed to care that is safe, effective, caring, responsive and well-led.

  • CQC registration in progress
  • Person-centred, outcomes-focused care planning
  • Clear documentation and governance processes
  • Strong safeguarding and risk management frameworks

How quickly can care start?

We aim to begin care as quickly as possible, depending on individual needs and assessment requirements.

  • Urgent referrals can be prioritised
  • Flexible start dates
  • A responsive onboarding process

Our team will guide you every step of the way.

Start your care journey today

If you are ready to arrange care or want to learn more, our team is here to help.

Request Care Refer a Patient